Refund Policy

REFUND POLICY and SHIPPMENTS [Terms and Conditions]

Return of Product

Equipment and or Parts that have been installed are not returnable. Special parts or items requested as special or specific requested to import from one of our manufacturing suppliers are not returnable. All products still in their original shipping container that have not been opened or installed may be returned, with authorization approval from our sales department within 10 days from purchase date. There will be a 20% restocking fee on all parts and equipment returned with approval by our parts department. Shipping charges are not refundable to and from shipping locations.

Ordered incorrectly

If purchaser orders a product incorrectly from our web site it may be returned to by these 7.Conditions.1. As long as the product purchase has not been installed or damaged in any way. 2. The purchase product is in its original shipping container. 3. All return items are subject to a 20% restocking charge. 4. All shipping and handling charges are not refundable. 5. Purchaser must pay shipping and handling charges of product back to nyvalves.Com. in our workshop in USA 6. Purchaser gets an authorization approval code from nyvalves.Com 7. It is within 10 days from the date of original purchase, no exchanges or returns are allowed after 10 days of receive the valves.

Keep Good Records

Make sure to print or save electronically any records related to your online transactions. This will help you keep track of shipping dates, shipping and handling fees, and other details of your transactions.

Contact Us

We welcome your comments, feedback and suggestions. Whether you'd like to recognize an exceptional associate or give us a suggestion, please contact us using any of the methods below. For quick answers to your questions, we recommend calling our customer service department direct. To contact a VALVE experts please e-mail.

How soon will my order be delivered/when will it get there? Once your order is paid and submitting your order, it will delivery within 7 to 10 business days from our workhouse. Your order will be shipped via air , maritime or and special carrier as needed from the nearest outlet distribution center to your delivery address the days could be varies according with the shipment system requested. If the order is canceled by the purchaser while being in transit the full shipping charge will be applied to the credit card account of purchaser

Expected Shipment

Please note, expected shipment times are when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Special Order Items Special Order items require some additional time before they can be shipped. Expected adjustment time (for example, "Special Order: Add 2-4 weeks for Product adjustment. Your Special Order item will be shipped once your item is ready, your payment is approved in advance, and the receiving address is verified. You will be notified of the status of your Special Order item by e-mail.

Shipping Rules and Restrictions

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. The shipping cost shown for an individual item reflects what you can expect to pay. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout. Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited. Shipping Methods and Costs Depending on the item(s) you purchase on and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order. Please note, some items may offer only one shipping method. Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of Your Order. Shipping and handling costs for orders placed on this web site are based on the weight of the total order. You will be provided with the total shipping cost for your order during Checkout. will not accept responsibility for items damaged during shipping. Customers have to provide their own insurance.


We use the following carriers to deliver our orders:


Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


Prices cannot be guaranteed and are subject to change without notice.


All prices quoted and are listed on our web site are our customers' net costs in United States Currency. Prices do not include freight, handling, applicable federal, state or local taxes, or duties. Prices and terms herein are subject to change without notice. Market Sensitive Commodity items will be priced according to current market Conditions.

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